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FAQs
I have just placed an order. Can I amend it or cancel it?
Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for. Due to our fully automated system once an order is placed it is already on its way to you.
I am having a general problem accessing or buying from your website
If you are having any problems such as this, we recommend you make sure you have the latest updates and patches for your operating system.
If you are still having problems, get in touch with our Customer Care Team at info@relifevintage.com who will try their best to help you. To help us solve the issue for you, please include as many of the following details as possible in your email including:
- Your Operating System (e.g. Windows XP, Mac OS 9.0)Internet Browser (Internet Explorer 6, Netscape 7.02)
- What URL you were trying to access (e.g. http://www.beyondretro.com/en/help/contact)
- What time the problem occurred
- Please cut and paste into the email any error message that appeared on the screen
I can’t sign into My Account. What is the problem?
If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, at the Sign In/Register page, click on “Forgot Password”. You will be asked to type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll send you an email to help reset your password.
Please note that if you type in the wrong email address and/or password 10 times, you won't be able to log in again for half an hour.
How do I know if what I buy will fit me?
It is very important that you understand the measurements of the items that you are buying from us. We want you to be thrilled with your products from Relife Vintage! Also, remember that sizing has changed over the years and you will need to check the measurement details of the product you want to buy. We provide you with as much detail as possible to help. You can look at our Size Guide.
What payment methods do you accept online?
We accept Visa Debit, Visa Credit, MasterCard, Paypal, Apple Pay and Google Pay. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. We take security very seriously indeed, so your details will be safe with us.
When do you add items to the site?
We are always finding fantastic items we want to share with you. We try to add items on a daily basis. You never know what you will find so please check back regularly.